Returns
You have 30 days to return your order, no questions asked. We refund the full amount to your original payment method, usually within 5–10 business days.
Our 30-day return policy
We want you to have plenty of time to try on your pajama set at home. You can return your order up to 30 days after delivery. Returned items should be unworn, unwashed and have the original tags attached. Trying them on is completely fine, of course.
How to start a return
- Email us at info@byjadev.com with your order number.
- We'll send you return instructions within 1–2 business days.
- Once we receive your package, we'll refund you within 5–10 business days to your original payment method.
Return shipping costs
Return shipping is paid by the customer, with one exception: if your item arrived damaged or incorrect, we cover everything.
Damaged or wrong item?
Send us a photo within 48 hours of delivery and we'll immediately ship a replacement or refund you in full — no need to send anything back.
Exchanging for a different size or color
Want a different size or color? Just email us. The fastest way is to return your current order and place a new one — we'll make sure everything goes smoothly.
Return address
JADE V (DW-webshops)
Sint Josephstraat 11
4901 GM Oosterhout
The Netherlands
Please don't send your package back without contacting us first. Unannounced returns are hard to match to an order.
Refund taking longer than expected?
If you don't see the refund after 10 business days, please check with your bank or payment provider first, as processing times can vary. Still nothing? Email us and we'll sort it out right away.
Contact
JADE V (DW-webshops)
Sint Josephstraat 11
4901 GM Oosterhout, The Netherlands
info@byjadev.com
Last updated: August 2026